Kelly Communications and VIRGIN MEDIA

I seem to have this pulling strength of attracting IDIOTS and MORONS. Sunny Tuesday the 15th of august trying to watch the Independence day parade and chatting to a couple of Friends in India suddenly the TV-BROADBAND-PHONE is all cut off, I did the usual resetting of Hub ,switching on-off of Tivo box no success.  Then I noticed outside the window a White Van marked KELLY COMMUNICATIONS,  Two gentlemen were doing something on the road outside the house, Went out to find.. Apparently they had come to Fix a cable issue for my neighbours.

I told them Politely that they have done something which has cut off all my network, “OH NO”, “WE HAVE NOT TOUCHED ANYTHING”, this is the guy who is  Pushing a yellow pipe down the hole  .. I guess he was wearing Gloves which Technically meant he has not TOUCHED ANYTHING.   I told them again that all three services have gone, it is very RARE that this happens all three going out together. But they had not TOUCHED ANYTHING so how could it be their fault, they did there job and went.

I wish I had taken there names and the Van reg number so I could put it up here to Name and SHAME THEM, but they know who they are so hopefully if they have any sense of respect they can apologize .. OH I forgot one of the guys gave me a VERY INTELLIGENT answer, “YOU WILL HAVE TO RING VIRGIN MEDIA CUSTOMER SERVICES” it is probably a fault somewhere..

FAULT DUHHHHHHHHHHHHHHHH yes the fault is YOU.. 

Does it TAKE a ENGINEER to find how many connections are going from here ..  ( the two cables are one for network and the other is phone) I am sure when they opened this for the first time they could have seen there is ALREADY A CONNECTION.  doesn’t take a GENIUS to see that.  SO what happened to the connection which was ALREADY THERE.  Even a MORON could have guessed that..

So around 11 am another Team comes in TWO VANS and a CAR, to check the neighbours cable, I again went out and told the guy that the previous team had done something his Reply was “I HAVE NOT DONE ANYTHING”.. Seems to be a Pet answer from Kelly Communication Engineers, they probably get to hear this question a lot of times,  anyway they got to work did there patching and checked the cable GUESS what they said the Previous TEAM had PHYSICALLY CUT THE CABLE TO MY HOUSE .. 🙂 Brilliant job..   they were making there calls and promised me they will sort it out before they went.

I being the Idiot I am offered them tea as after all they are humans and working outside, the Indian culture does tell us to ask a stranger even, Gave them TEA and all , they got to work and Then LEFT putting the cups in my porch, did not have the decency to say Thank you, But I guess it could have been the BROWN SKIN effect and after all it was the INDEPENDENCE DAY of India when the British were made to leave the country.   One this I have promised myself NOT GOING TO OFFER TEA/BISCUITS to any of these people again. 

Then the real drama began with @VirginMedia calling the customer services, the person was very nice I must say but kept on asking me to try switching on and off the HUB and I am telling him the CABLE is CUT,  anyway to cut the story short they booked me a Engineer Visit for the 17th august, 2 days later.

17th august came , The engineer came , I gave him the whole story AGAIN, guess  what he says OH he did not know the cable was cut , he can’t do anything .. It is a different Team that does the pulling in and out of cables 🙂   which part of my English was missing where I had not mentioned that the CABLE WAS CUT.. I even went on to Twitter here is the Proof, CLEARLY it says the CABLE IS CUT, so why send a engineer who cant do anything to cables.

 

I even called the Customer services again just to make sure I had said the right thing, I asked the lady on the other side to READ OUT the Complaint and issue I had asked them on 15th, LO AND BEHOLD it mentions that the Second team said the CABLE has been CUT, it needs to be repulled , the guys who had cut it will come back on the day to FIX IT.   Ok I can understand my spoken English may have been wrong but surely the typed English by one of the @VirginMedia customer services could not have been WRONG.   (am i being sarcastic here , oh god so cruel of me)

 

So Now I have been booked for 30th AUGUST,  A company as big as VIRGIN MEDIA, with all their resources are so deficit of fixing a job that they need 13 days to fix a issue which THEIR engineer has caused.  I wonder how soon can they repair if the wire got cut by mistake or deliberately by ME.. after all I might not see the SECOND cable in the pipe , I could be partially sighted see only One cable at one time…

and by the way Its ok if no one can call me .. or if I cant call someone over the phone for the next two weeks, How does it effect Virgin media, None of their concern.  If there are any important calls missed I AM TO BE BLAMED, Virgin Media can compensate me for that Let see what that could be ah bless them.

Let me also tell here that when I rang the customer services and told them the TEAM IS STILL HERE the Brilliant engineers who had cut the cable, they could not do anything because they had come to fix the issue with neighbors… where has COMMON SENSE GONE..

Common Sense says that after getting my details, they could have found the team that was at my door step for the neighbours complaint, RUNG them up and told them to fix the cable they have CUT all this hassle would have been FIXED. But then common sense is no more COMMON in this Modern world. So way to go KELLY COMMUNCATIONS wooooo hooooooooooo.. 

When cable TV started in India year and yearsssssssss ago the people then were more capable of putting the cables correctly and FIXING the issue but with so much technology @VirginMedia needs 13 days to pull a Phone live for Connection 🙂 .