I know I know the ISM’S are supposed to be humourous and all .. but then I am not that clever , all i have is some questions that I would like to ask and hopefully get some witty answers that will make other laugh too ..
So starting with the series here , I have other things to ask too .. the first few questions .. Tadaaaa
1. Why do supermarkets make the sick, walk all the way to the back of the store to get their prescriptions while healthy people can buy cigarettes at the front.
you enter a super market the first counter all the tobacco.. Oh I guess they want people to buy it and then have a nice little stroll to the pharmacy while have that Smoke .. ahh Bliss .
2. Why do people order double cheeseburgers, large fries, and a diet coke.
3. Why do banks leave vault doors open and then chain the pens to the counters. ?
Yeah you need to visit the local Halifax building society or Barclay’s the pens are chained to the desk just in case someone wants to nick the PRECIOUS pens.
4. Why do we leave cars worth thousands of pounds in our driveways and put our useless junk in the garage.
(when was the last time you went to your garage, I mean without the precious CAR , it is packed with stuff that we have not used for months and probably will never use again, Its called Hoarding I know but still ..
The old study table
The broken chair
That piece of old carpet that you thought you will use as door mat
That old crockery stuff that someone gave you , which you never liked so had it stored in the Garage..
The old broken bicycle…
The old fish tank which you have been waiting to clean and fill up ready to be used.. Oh that was since year 2007..
The old fridge you kept for emergency use when you bought the new one ..
and so on.. )
PS:- One of my blogger friends has a book published, Please go and have a look at Bhargavi’s Post
Pic’s courtsy Google ..
The diet coke question is a very valid one and you (especially you) should not shrug it off with a smile
C’mon, put an action plan – Week 1 – _________ calories avoided; Week 2 – _________ calories avoided. When you later on put a graph of all these calories, they should be a rising curve. Maybe you can start by eating (only) fruits / vegetables in the nights?
Destination Infinity
yes D.I. I dont beleive in dieting If i eat that burger and chips I will have a full fat milk SHAKE too.. might as well go with full glory ..
Good set of questions. I will reply in more details later when I’m less busy.
right sir .. will wait for those
lol – excellent questions – pls post the answers too
There are No answers to this… its just open question .. for all to reply what they think
why do,
answer is our life full of tensions which is difficult to manage
Yes sm politicaly correct answer. Life is funny I suppose
Yes life is funny agree with you
thank you sm, shud be funny that how to live then with fun around
Lol! The questions were epic! Loved them especially 2 & 4.
Thanks ria. But what do you think is the reply to them.
Defies logic… He he he
People go to super market to buy certain things. Medicine and stuff like that are not impulse buy items, whereas the smaller item near the entrance which is near the cash counter. People will buy them to round off, or just because its there. Some people feel good about shopping that they just cant resist a few chocolates. Its been researched and they put those items there to make us buy it.
Cheeseburger and diet coke: not really a logical response, but then most people aren’t logical. There is always a conflict inside everyone.
People going inside vault will be noticed easily, and there are adequate protection for most theft. That doesn’t mean its foolproof. On the other hand, small items like pen won’t be noticed, but replacing them will be a big head ache and who would want to place a security camera to monitor a pen?
As you said, keeping old stuff is hoarding, but more than that, putting them away in a garage is like keeping it out of the way. Some people will clean them out once in a while, and the other will forget about it and their grandkids will sell it as antiques. You car on the other hand is used everyday.
welcome to the blog. thank you for visiting me please do keep visiting. very logical replies. I can understand what you are saying. Thank you.
Why ? Why and why?? Nice set of questions bikram and answers I’d like to hear from others cos I really do not know.
Hmmm taking the easy way out.. he he he.. like me waiting for others to reply.
Those were epic questions that defy any logical answers since things like eating jumbo burgers and french fries AND then drinking diet coke is illogical anyway
Yes mam indeed defying logic.. But would be fun still to try to answer this illogical things too …
Q4 is best!
thank you so much I’m glad you like the questions. good to see you here.
LOL.. I liked the 2nd one very muchhhhhhhhhh
DeepaK
Thank you Deepak , glad you liked it but you did not anser the questions
LOL, 2nd observation is too funny
It is .. isn’t it i cant understand the logic.. if one has to pig out then might as well do it in style
what say he he he
Haha Dude people keep expensive sports car in the drive way so that the entire world can see it. I dont know about ordinary folks who have normal cars in India though.
hmmm that is true but then I dont see many expensive cars wher i live.. us normal people have normal cars
he he he but the whole idea of having a garage is lost ..
welcome to this blog .. thank you for visiting and do keep visiting
You know even I’am one of those who order a double cheese burger with diet coke…
So you are the best person to reply to that question .. whyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
might as well have the proper coke what is a few more calories gonna do haan bolo bolo
tell tell
the last one does make sense..showing off is the motto of today and so
hmm oh yes showing off.. now how will they do that if car is parked in the garage
I never really thought about these facts.. Hmn and I do not not really know the whys
LEts hope some clever brainy person can tell us all about it
Very valid questions.. 2 is hilarious and as for 3.. you should see some government offices where they chain not just pens, but staplers and even chairs to the table. Crazy.
I know , i had that experience too when i had visited the estate offive in chandigarh
weird but then they r right too people will probably walk away with them all
the people of the world are crazy. simple
he he he yeah i like the SIMPLE answer.. kep it simple is the idea he he he
Well, I order Diet Coke with all my junk food!
That is because I like the taste!
hmmm ok .. no one can beat that You buy what you LIKE yayyyyyyyyyyyyy
lol…diet coke is really funny
Thank you thank you .. funny it is ..
Hahaha! So true! Though I never really noticed these glaring issues with our decisions
Funny funny post!
Thank you so much and how you doingggggggggggg
Ohh wow you always come up with something innovative,may it be pictures,quizzes and now this questions,I have lot of to learn from you
btw good qsns, will reply them someday 
Thank you, learn from me well i doubt if i have that capability i am myself learning from all you guys
looking forward to that SOMeDAY to read the replies he he he h
Haha, I loved the “Diet Coke” one the most! Seriously, in today’s “diet” conscious world people would eat a salad, ya sure they would, but along with a cheesy and creamy chicken dressing! We all have become such huge show off dummies, that we are tending to lose the earthiness behind, when in the olden times, eating an oiled chapatti (parantha) too was considered healthy and nourishing!
All of the question were really funny, looking forward for more in part 2!
http://akriti91.wordpress.com
Let me say it simply instead of indirectly as you implied:- Because we are stupid
so very true. We, well I sure am stupid but i dont drink diet coke …
i knew it before hand i am stupid.
Hey, welcome to this blog. thank you for visiting .. do keep visiting
he he he yeah all that cheese and mayo and what not in a SALAD in name of dieting weird ..
he he he he
I beleive that i have to run 2 miles to get rid of calories that i gain by eating a packet of crisp so i run four miles , to get rid of the one that i will eat after the RUN
and exaclty paranthas are always welcome … part 2 i will put soon
I guess the diet coke makes up for all the calories, it’s like having tea without sugar with a samosa. It’s called trying
And that pen is more likely to disappear just when needed, not because someone wants to steal it, but because we are all so used to signing and then keeping what we used for signing back into our pickets/bags
The tobacco and medicine case is really wrong and affects the customers, very wrong!!
hey IHM thank you so much.
i watn my samosa with my two sugar in tea, made of full fat milk yummmyyyyyyyyyyyyy yessssssssssss:)
but diet coke is not good for health because of other stuff .. he he he yeah trying i know .. good job i dont try ..
yeah pen i can understand ..
i guess shops want quick money too they are not interested in health of people money is more important.
first, is that a picture of YOUR garage??? Gosh.. it needs de-cluttering!!
second.. crazy questions.. crazy answers.. i cant think of any.. although i find all the situations quite silly.. reminds me of that scene in 3 idiots… ki a person invented a sophisticated pen that writes in zero-gravity… and the hero asked, why didnt they use a pencil???!!!
yeah i know needs de-cluttering.. where do i find a ramy or a shamu to od it .. I am the ramu and the shamu here ..
yeah exactly why not the pencil .. thats y i have full fat milk or proper coke …
This is a great posting Bikram and it makes a lot of fun reading, I
lol
think everyone’s garage is full of junk, of course not all of us park
our Ferrari’s in the drive… I leave mine in the street
Did I say Farrari?
Well it is a sort of Suzuki Ferrari (The Newer Model of Course
)
Have a great rest of evening my fine friend…
Androgoth
yeah i got a mitsubishi FERRARI tooo
he he he I like that concept.. to show off to neighbours my awesome CAR ..
Nice observations and it is very true
HI L.F. how are you, good to see you here .. Thank you
that was very wise!!
the reason CUZ we keep blind to more important things in life ,this is very good example…of your post
ok lemme give ya example I was travelling in chicago on those local trains a gurl behind me I cud see her from those four seater in between the row…
she was eating salad like anything ..no end…lolzzzz all kind of leaves ..then came some fruit ..n then those celery sticks with peanut butter,,,,we were assuming it was her breakfast as it was 9 AM …think abt lunch…
I cudnt stop laughing … dieting but eating like a Pig ..tch tch !!
HArman.. I know thats why i dont do dieting .. naale punjabi’s cant diet with the food we eat..
what will happen to all that pakode – samose etc etc he he he he
Great questions! Your thinking baffles me sometimes! Well, I have no answers except that I think, as someone truly said, human stupidity is infinite!
yeah i know , it baffles me too.. thinking what sort of things do i think of
he he he i like that human stupidity is infinite yessssssssssssss
did i , yayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
Ha, hilarious Bikram.I loved that diet coke thing.Crazy we are..
Thank you, glad you loved it and it made you smile.
lol! never noticed any of these before.. Esp the diet coke thing.. I may have done it myself a few times too.. And thanks a bunch for mentioning the book in the post ! Really sweet of you!
thank you. you are always welcome ..
Good questions..I wish I had a witty reply but I’ve never thought about them…until now.
so now that you have thought about them whats the reply
tell tell
Lot of such funny things. You probably will never get an answer
Wow now now now
Thank you so much . thats why asking everyone to reply … I got a few more to ask he he he
I believe there are no answers to some questions – perhaps because of the way we are and the way we like to think and be.
yes rakesh sir , that is true indeed what u say
#1. Tobacco and chocolates are things that people buy on impulse and often tend to try to avoid (like people trying to quit and diet conscious people). So to tempt those people and earn the profits selling these products with immense margin of profit they are placed at a point very close to the pay counter. where you don’t get much time to think, analyse and wait till you pay. They are earning by tempting us and targeting our weakness for these products.
#2.It’s scientifically proven that the high acidity of diet drinks goes well (taste-wise) with the fat in cheese and high salt in those fries. Although most people make that choice to try to equal the extra calories of the double cheese burger buy in reality high salt + fat + high acid are totally absorbed and are a fatal combo. Rather go with ordinary coke and enjoy the calories to the fullest
#3 taking along the pen is a common practice most of us do, so to avoid the staff from bothering to ask people to return the pen, they fasten them up as a quick reminder to not take them along, as far the vault safety, there are already many big measures taken and laws support those measures so no-one will dare getting in trouble messing up with those
#4.The mentality that the stuff not in use will be useful someday makes us keep it from throwing it away. Putting it in the garage keeps us happy that it’s out of the house (though not in reality). As far the car it’s in use day in and day out with a heavy insurance to pay for it’s safety
Superb questions there…waiting for the next round
#1. hmm true very true. .. but this is a logical answer na .. illogical kya hoga
he he he
#2. thats why i dont drink diet coke
i think if one has to drink poison then might as drink of HIGHER QUALITY he he he he
yes very logical replies
he he he thank you so much
yeah the diet coke one really needs to be answered
interesting questions
Thank you
Interesting queries there by you Bikram….and some even more interesting answers there by readers here
but you may agree with me that there are certain acts we human do, which never have any reasonable reason………SO…….
Thank you paaji, yeah interesting answers ..
i agree whole heartedly with you yes we do silly things sometimes
and I do veyr many silly things
keep doing them
1. So that those who walk in can be done with cigarettes and walk out right away, without tempting other users (by having to walk back n forth to the far-end counter with cigarette in hand)!!
2. So that they can fool themselves into believing they are still following a ‘diet’!
3. Vault doors open??!!
Where!!
4. Hmm no clue to this one though
Exactly what you though…the stupider the questions, that stupider have been my answers!
1. he he he yea i like that ,
2. offcourse .. that’s y i dont fool myself
3. in bank and all , I mean not open as you thought but usually not chained or anything
4. i dont entiher and i have my cars out in drive when there is a perfectly good garage ..
yes ji thank you so you think my questions are stupid .. right … thank you
hahaha this is hilarious!! such irony. I laugh the most at the diet coke and have a serious thought on the last on. Garage is no longer for car.
I cant wait to read another of this kind of post
So true Bikram! You left me pondering:)
Thank you Rahul, glad you felt that way …
I’m diabetic so diet coke works best for me. But another reason why I order it with junk food is because of the taste. Nothing else matches uPto it for me and I don’t drink anything else. It’s diet coke or nothing. If I’m visiting and they don’t have it I won’t drink anything else they have to offer. I’m not a tea or coffee drinker either. In my circle most only drink it for the taste.
As for the garage thing, most cars come with alarms so use the garage for storage because these days the houses Are built too small.
yes point noted.. i can understand the medical reson but then i am sure all that oily chips and burgers and salt etc are also not good for a diabetic person
yes i know , i see all this in my garage .. as you say rooms are too small
Very good questions! You can add why have salad that has loads of mayo and cream in it? Or boast of cooking in olive oil when you use it to deep fry stuff
?
Indeed slow cooker is the best
hey CB, how are you. Long time no see .. although i jsut read the story you posted
i love cooking in the slow cooker its so tasty toooo
ha ha ha..
Someone is Special
Thank you S.I.S.
My era…has answered your questions beautifully and logically. I always throw / give away old items so fast and later regret it when I realize I could have used it for some purpose. If I am giving away, I feel happy since some one is benefiting from it..
On the contrary my better half keeps all old things…things which we might never use in this life like old outdated technical books, old clothes to give to poor back home ( we are always over weight while traveling so we never get chance to take it home…), old mixie, fridge (that I gave away when he was not around…lol..) ..etc..etc…
But I feel we are a good mix, if he had a wife just like him, the house would have been full of clutter and if he was just like me, we would not be having many of the things we have at home now…
yeah she has indeed, very logical
he is like me then keeps things , I need to change that habit though.. especially stuff that i have not used for years …
and i am sure two of u compliment each other , if both were same soon you wont habe place for urself to stay he he he he
good one
Some eat a lot and then regret. To calm that down, they try having diet coke. Dunno actually
Nice set of questions
yeah i know , thats me eat a lot.. but then i do owrse i have a can of coke tooo he he heh e:)
thank you and welcome ot this blog.. thank you for visiting
Have a great start to your week Bikram
Androgoth
Thank you sir.. you have a great weeek toooo
Hehe..all these are true…..:)
Haanji .. thank you .. abd good ot see you here after so longgggggggggg
hahah very simple but interesting questions. well observed
Thank you so much, i guess i am nosy he he he he
(a)Coming back with a better answer for the question about coke, very few people know that DIET coke is in fact bad for health… diet coke, and all other sugar supplements that are advertised as ‘healthy’, including Sugar Free etc. have ingredients such as aspartame and saccharin that have been linked to depression. When these artificial sweeteners had flooded the markets some years ago, they were not well-researched and were touted to be healthy without much basis. But as years have passed by, starkly shocking facts have come to the fore, linking depression and other anxiety related disorders to the use of artificial sweeteners.
Worse is the fact that today’s youth, in the name of being cautious, are switching to Sugar Free and other such ‘diet-blahs’ thinking it will help protect them from diabetes etc.
For more shocks: http://www.natural-health-information-centre.com/aspartame-lawsuits.html
(b) Why tobacco is sold at easy reach? It’s all about money. Tobacco and cigarettes are habit-forming and good selling products which people buy as a stock-on product and not just when required. Pathetic. Gross. But that’s how supermarkets unfortunately direct sales.
(c) Garage – good place to mimic a store house. The meaning of a garage has been lost, due to modern life styles and rush rush routines.. maybe parking a car in the garage is too much of a waste of time??? Instead.. use the space to store unwanted and ‘hoarded’ stuff.
BTW you should see the things I hoard.. one might go crazy.. i have a suitcase back home that contains empty shampoo bottles, little boxes and trinkets in which i would store my beads and craft stuff.
(d) That’s all.. b-byeee
(There is no tax for using up ur blog space, right, Mr. B?? 
)
hmmm yes no tax on using the space .. no worries
and thanks for all that info on diet coke etc.. thats why i dont bother i beleive if i have to take poison it shud be of quality
you are right its all about money
yeah garage most people here in uk have converted theirs to rooms and extensions comes handy extra space .. I might do it myself toooo …
To be honest with you,these are such simple observations,but,it never evr ocuured to me.
But, then I am not Bikram
Chowla sir.. It seems i got too much free time he he he ..
thank you so much
lol… i don’t oder diet coke… but order for extra cheese
yesssssssssssssssssssss I like that and now that cheese is ordered how about an extra fillet too inside the burger and get those chips tooooooo
I like this
1. Cos they don’t quite expect sick people to come to the supermarket in the first place, but healthy people will be milling around?
2. ROFL! That was classic, Bikki!
3. LOL! They don’t leave vault doors open Bikki! And if you actually left a pen out in the open in India, there is NO way you will ever find it again.
4. LOL! Good question. I don’t have a car, but do stock up on loads of junk
(PS: Bikki, I find your site takes a lot of time to load, I guess its got something to do with the background picture?)
hmm reply to PS first .. so what do i do.. shud tell me that tooo na , I have no idea what to do how to do tell tell kya karennnnnnnnnnn
1. Haanji Pal, but sick people will need a pharmacy and they will buy tobacco which might have made them sick in the first place …
2. thank you
3. by open i meat in chains and all , he he he i know even here sometimes people just walk away with pens
thank you pal.
Haha…the diet coke concept i don’t understand either-but i often take it for i like the taste…with my burger and fries of course;-)
hey.. well no one can argue with taste now Can they
I think it’s good to keep cigarettes there as smokers come, grab it and go away. Most of them have this habit. If they have to walk down, they will probably come to that store. For sick people, it is tiring but they have a quiet place where they can talk to the pharmacist.
Diet coke is a consoler for those who curse themselves after eating a lot. And, for the pen…Bank thinks it’s mightier than sword, practically…
.
hmm but then maybe if they are put in the back or gfar they might be lazy not to come and thus save on HEALTH..
yeah diet coke is indeed a consoler a feel good factor that yes I am dieting
haha…. i think science is still not that far advanced to answer the question about why people have diet coke with double cheese burger
YEah i know
he he he he .. maybe one day it will come out …
thank you and welcome ot this blog
Errr…I am late…but
still
1) The tobacco is the hottest item to sell? and gets the most profit??
2) Errr..so that the guilt factor is reduced by a teeny weeny 1/1000000th calorie??
3) because vaults have two locks inside na
4) In Mumbai we have no garages and the ones who have them have 4 cars so their cars are parked out anyways!
No u r not late .. you are always welcome whatever time you turn up
thank you
yeah now that is what the truth is .. its PROFIT and thats what counts .. else instead of banning smoking in public places Why dont the govt ban Cigaratte makers wont that help situation more .. rather then banning places where they can smoke but then MONEY comes as govts make more money in tobacco and alcohol …
yesss the guilt factor is in control he he hehe
haanji vaults have two locks but how do you know …
yeah rich people have rich ways
Haha! Funny realization Bikram.
Somethings are just left unquestioned and they are better this way! If you stand up to answer and find a sane reason, you’ll get flummoxed yourself.
Looking forward to part-2
Thanks rachit.. welcome here
yeah i shud not have asked it seems he he he
will put part 2 soon
Next time when I go to the bank I am going to ask them this. Is your 10 rupee pen more precious than my locked up treasure !
Diet Coke is just an excuse for that big slice of cake after the meal. I saved my calories right?
Ok and then tell me what they answer
he he he he
yes its that extra piece of cake that we are eyeing hence the diet coke , I get it now
I am the diet coke culprit too
Interesting set of questions. Enjoyed reading them. Waiting for the next set of such questions.
Thank you shas. Glad you enjoyed my stupidities .. next one too coming soon
Yes it is ironical!
yes very ..
Interesting questions and some equally interesting answers here
Hi Pepper.. how are you doing..
Thank you
Thought-provoking post! Loved the questions, Bikram… What a paradox! We grab on to certain things/habits while on the other hand we ourselves let them go. Here are my experiences:
I religiously cut down on the sugar intake, but on an aver I consume 4-6 pieces of chocolates/day. I still claim to be on an austere diet!
I too had to resort to chaining the pen because my staff, after signing the attendance register, walk off with the pen though absent-mindedly. They forget two things: 1. They came in ‘penless’, 2. They are going out with a pen!
Thank you so much. yeah we do that at the blink of an eye .. but then i guess that what being human is
i like that sugar thing.. I have stopped eating choc’s because I cant reduce sugar from my coffee or tea.. thats dieting for me tooo he he he
and i agree yepp penless and with pen
he he he
And why do we scold our children over a pack of chips while holding a glass of whiskey…..lol
he he he YEah os true .. I will ask this in the next part for sure …
A very interesting set of questions.
Pretty much common sense but yet we miss it.
The super market question: People pick up a smoke, take a stroll, then they cough and voila.. you have a pharmacy to pick up some medication. Well jokes apart, these are very intriguing as well as serious questions. Nice thought provoking post.
Oh yes .. Common sense is Not so common anymore ..
i like that idea Two in one.. i guess pharmacy is near in case coughing starts …
Thanks Raj
Well interesting set of questions or rather observations, regarding the first one I’d say,
“. May be its their way of saying, Things which are bad for us, can ob obtained easily, but you have to walk your way to get things which can make our life better
”
Yeah thats what it is . it si funny they ban smoking but have not banned the manufacturing
lol great questions bikram and very true all pharmacies in asda right at the back maybe its to make sure your far enough in to shop because they always ask if you have shopping to do while they sort out your meds thanks for all your visits been quite poorly but nice to see you hadnt deserted me lol xxjen
yeah thats a good way of putting it .. os it takes time to walk to the pharmacy and by that time they can get it ready
good thought sherlock 
get well sooon …
lol…i had a smile on my face thruout while going thru the post..ques 2 is the one i have always myself wondered about..a friend of mine once had channa bhatura,ice cream,fries and a chicken mc grill followed by a diet coke and it jus din make any sense to me..lol..and it was great seein the same ques that was on my mind that day right her on ur post:)
[...] Bikramism’s Some questions
.. part 1 [...]
First of all, how did I miss this post?? These questions made me go ROFL!!
2nd question – ha ha..I eat cheese burger, potato wedges and order for diet coke..so I can answer to your 2nd question
I can’t control my taste buds so go ahead and order junk food. Then the diet consciousness peek into my mind, and to control that I go for Diet coke !!
he he he i knew it .. the guilt of eating all those calories and then trying to reduce a bit diet coke please
he he he he
And I like Diet coke than any other aerated drinks!
good questions
Thank you so much
[...] Bikramism’s Some questions .. part 1. [...]
Hi Bikram,
Being a good friend, I don’t want you to keep scratching your head, so here are the answers.
1. Why do supermarkets make the sick, walk all the way to the back of the store to get their prescriptions while healthy people can buy cigarettes at the front.
A. If you have to work too hard for the temptation you might decide to drop it, hence cigarettes should be out front where you are tempted to buy them. Medicine you will HAVE to buy even if they made you walk down to the basement. It’s about money, not about customer’s convenience.
2. Why do people order double cheeseburgers, large fries, and a diet coke.
A. Simple. Diet Coke tastes better.
3. Why do banks leave vault doors open and then chain the pens to the counters. ?
A. Because money and gold in the vault is insured, the pens are not. Think how silly a banker will look filing a police report for a 20p pen having been stolen.
4. Why do we leave cars worth thousands of pounds in our driveways and put our useless junk in the garage.
A. Because we want to show off our car to the neighbours and hide the junk.
If you have more..bring them on!
You sir are indeed a very good friend thank you
.
not sure of the taste of diet coke i find it bland …
I know .. lodging a FIr for a few pens and that too he would have to ask a minister or someone high up ki SIFARISH to get it lodged .. wont be worth it so better idea , chain the pens
if i have more – I got pelnty more will put them up sooon
@ Bikram
@Sunny’s answers:
Thank you so much..
Thanks
[...] Bikramism’s Some questions .. part 1. [...]
diet coke thing, yes i have seen so many ppl do it.. i think cigarets are kept in the front, so that ppl can buy get inside, finish the pack and while getting out they can buy one more..
..
he he he he yeah now i did not think of it that way on cigarettes.. Nice observation