Imagine a Scenario , you bought some shoes from a well-known popular showroom, it is but OBVIOUS that you will probably know what size you are before buying, I am also assuming you Like the colour of the shoe, you like the PRICE too and basically you Like the shoe.
Good shops here in uk do give you the comfort of 14 days money back guarantee, some even give 30 days, provided we return them in same condition they were bought, BUT this is not hard and fast rule , I have actually a few times used a product , found it’s not for me , taken it back to the shop, it has been either exchanged for a new product or in some case money given back or given vouchers to be used on anything at a later stage, I have no qualms on having those because that would mean at least my money will be worth spent on something that I really want.
So having that theory in mind, you may read on :) A few weeks back, I had my cousin come over with his wife and kids for the weekend, during the conversation my nephew said he wanted a cricket bat as his old one had chipped , so we went to a famous sports shop, to have a look. We were looking for one when I heard a bit of commotion , knowing me and my inquisitiveness I walked over to see what the commotion was ..
A Young man about 30 – 35 years old , well-built, flashy glasses on was having an argument with one of the girls at the cash machine, I went about looking for my stuff ignoring but that did not last long as the voices started growing louder, I heard the girl saying “Sir Please don’t talk to me like that ” , “Sir Please talk to the manager”.. But this gentleman was getting more and more aggressive.. Mean while my nephew came-over with his bat, so we stood in the queue.. waiting for the commotion to get over.. a couple of guys were in front of us.
The manager also had come by that time , asking this gentleman to come to the next till so the girl could carry on serving the other customers, while he sorted out the problem, But this man would not have it. He was getting more and more aggressive and at one stage threw the box he had in his hands at the poor girl with some choice EXPLETIVES, The manager tried to calm the guy saying there are Kids around so not use such a language BUT this guy just would not have it.
What had happened was this gentleman had bought a pair of shoes that were on clearance sale with almost 80% off, paid about £15/- , had worn them for a few times as the sole of the shoe suggested, it had been more than 30 days.. YET he wasn’t happy with them so now wanted to return and get his money back.. The manager was trying to convince him that the store only had 14 days return, that too with original packaging etc. But nothing would convince him, he became ruder and ruder , at one stage almost went up to the face of the manager yelling.
Even UK is becoming like India it seems , there was a queue of people waiting to be served , they could all see the girl at the counter distressed, Some had kids with them, YET NO ONE said a word they were all SMILING , waiting to be served so they could get out of the shop, I HATE SUCH PEOPLE. They are the worst lot, the ones who just Look and Do nothing. No wonder the world is in such a mess as people wont do anything, They just ignore as things don’t concern them. But sooner or later it all comes to our doorstep. If we act in the start things would never deteriorate.
Maybe I am an IDIOT or a moron but sadly that’s the way I am, I went up to the guy and talked in Punjabi, Telling the guy to keep it low, calm down, kids are nearby and they don’t want to hear the choice words he was using, He probably thought I was some uneducated person and shouted back to me , to stay out and mind my own business ( I just had an old Kurta and track suit on, so probably he thought I was just another Indian trying to show off), Anyway I ignored him once and asked him politely again this time in English , To please calm down , think of the kids around in the shop, he should at least mind the language.
BUT IT seems some people just wont take a hint , since ME, the manager and the counter girl were being so polite to him , he thought he was being a hero in the shop, continued saying stuff. I had no other option but to identify myself and Warn him one more time to Mind the language , as you can’t use such language with young Kids around. I have never seen someone’s EYES pop out so much, the moment he saw my identification his face went white, lost that loud voice he had, I wish I could have taken a PIC, it was like a wet cat coming out of a pool BUT HE did have the audacity to tell me I was not on duty so I should not interfere, I had only one answer to that , He can SUE ME ..
You know , when you open a coke can and pour it in a glass it suddenly shoots up, the bubbles etc, but leave it a second and all calms down the bubbles vanish, Well so is what happened with this gentleman , he was suddenly very calm and could not wait to get out of the shop, the manager however offered to give him vouchers for the amount he had spent, but he was too much in a rush to suddenly get out.
WHAT A FOOL HE MADE OF HIMSELF, I mean the reason I am writing this article is not to show off what I did, this is normal day-to-day for me so nothing to show off, BUT I was amazed at a well dressed person who looked educated behave this way, that too for a paltry sum of 15 pounds, I mean what is more important your self-esteem , respect or getting the money. Had he requested or talked politely I am sure the store would have had no problem refunding the money or giving him vouchers. SO why behave like that ..
Does it mean if someone is talking nicely to us we should get this rude , just to show others what a big man he was ..
If he was such a man he should have taken me on, as he was threatening to slap the manager , he should have said the same to me .. Why are people becoming such idiots that it does not matter to them what others will say, I am sure I will recognise him all the time so will others, they will just laugh at him. I know I can be arrogant but I do make sure that I don’t offend others just for the sake of it or knowingly.
Is it such a MAN thing to talk to rudely, does it give some sort of kick. kids were with me otherwise this gentleman would have spent some time in a cell trying to figure out was it worth the hassle.